Shipping policy
Where we ship
Wattle Vision ships Australia-wide from our warehouse in Melbourne, Victoria. We do not currently ship internationally.
Dispatch
Orders placed before 1pm AEST on a business day are dispatched the same day. Orders placed after that, or on a weekend or Victorian public holiday, are dispatched the next business day. You receive a dispatch email with tracking as soon as the carrier scans your parcel.
Delivery times
- Metro (Melbourne, Sydney, Brisbane, Adelaide, Perth, Hobart, Canberra, Darwin): 2–4 business days after dispatch.
- Regional and remote: 4–7 business days after dispatch, sometimes longer to very remote postcodes.
These are carrier estimates, not guarantees. Delivery can take longer during peak periods, severe weather or carrier disruptions.
Shipping cost
Free tracked shipping on all orders over $60. Orders under $60 are charged a flat tracked-shipping rate, calculated and shown at checkout before you pay. All prices are in Australian dollars and include GST.
Tracking
Every order ships tracked. Your tracking number arrives by email at dispatch and is also available on our Track your order page and in your account.
Incorrect addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email support@wattlevision.com immediately — we can usually correct it before dispatch. Once a parcel has left our warehouse we cannot redirect it, and parcels returned as undeliverable due to an incorrect address are re-sent at the customer's cost.
Lost or delayed parcels
If tracking has not moved for five business days, or your parcel has not arrived within the window above, email support@wattlevision.com with your order number. We lodge an enquiry with the carrier and, if the parcel cannot be located, send a replacement or refund you in full.
Contact
Email: support@wattlevision.com
Hours: Monday to Friday, 9am–5pm AEST