Refund & returns policy

90-day money-back guarantee

Take Wattle Vision daily for up to 90 days. If your vision does not feel clearer, email support@wattlevision.com within 90 days of delivery and we will refund the full purchase price. You do not need to return the bottle, opened or otherwise.

To start a refund, email us with your order number and the email address you used at checkout. We aim to respond within one business day.

Change of mind returns

Unopened bottles can be returned within 30 days of delivery for a full refund. Email us first so we can issue a return address — parcels sent back without prior contact take considerably longer to match to an order. Return postage for change-of-mind returns is at your cost; we cover it for anything faulty, damaged or incorrectly supplied.

Damaged, faulty or incorrect orders

If your parcel arrives damaged, or you receive the wrong item, email support@wattlevision.com with a photo within 7 days of delivery. We will send a replacement or refund you in full, including any postage you paid, and arrange collection at our cost where a return is required.

How refunds are paid

Approved refunds are returned to the original payment method. Once processed, a refund typically appears within 3–10 business days depending on your bank or card issuer. We email you when the refund is issued.

Subscriptions

You can cancel a subscription at any time from your account or by emailing us. Cancellation stops all future charges. Orders already dispatched are covered by the 90-day guarantee above.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Email: support@wattlevision.com
Hours: Monday to Friday, 9am–5pm AEST